Drip feed the relevant information at the right time. Answer guest queries before they come up. We’ve built an all-in-one property, channel management and automation tool to help property managers scale seamlessly. 'Dear guest' and 'on your check-in date' aren't going to cut it.īrought to you by Uplisting Try our all-in-one property management tool We also want to keep our messages personal as the host/guest relationship is what Airbnb is all about. On top of that, providing house rules, check-in and check-out instructions and whatever else all on the one message is information overload. We could send one huge message with all of the necessary information at the time of booking but by the time a guest is due to check-in that message will be lost in their inbox, difficult to find. We want our guests to feel free to communicate so they have the best experience but we don't want to get bogged down answering the same questions over and over again. Responding to guests can be one of the most time consuming property management tasks.
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